Our Support Services are used when you need help with your security system.
Our 24x7x365 support service can be tailored to your needs, ensuring we provide the type and level of service you require. As standard this includes unlimited telephone and email support.
Additional “hands-on” support services can be purchased, using NTS Support Units. These units can be used for us to assist with configuration, for firewall audits, or can be traded in for onsite time from our professional services team.
NTS Support is delivered from our Security Operations Centre is based in our Shipley office; we do not outsource any of our support services.
Core operating hours are 8am to 6pm, Monday to Friday. We operate an on-call system for priority 1 issues outside of these hours. The on-call system uses our engineers, ensuring a familiarity with our customers.
If you need more than just reactive services, please see our NTS Services page for information on our managed and co-managed services.